Test bank for Business and Professional Communication KEYS for Workplace Excellence 3rd Edition by Quintanilla and Wahl ISBN 1506341497 9781506341491
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Product Details:
Language: English
ISBN-10: 1506341497
ISBN-13: 978-1506341491
ISBN-13: 9781506341491
Author: Kelly M. Quintanilla, Shawn T. Wahl
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Table of Content:
Part I: Beginning Communication Principles
Chapter 1: Business and Professional Excellence in the Workplace
Chapter 2: Verbal and Nonverbal Communication
Chapter 3: Listening
Part II: Entering the Workplace
Chapter 4: Résumés, Interviews, and Negotiation
Chapter 5: Getting to Know Your Diverse Workplace
Part III: Developing in the Workplace
Chapter 6: Interpersonal Communication at Work
Chapter 7: Strengthening Teams and Conducting Meetings
Part IV: Excelling in the Workplace
Chapter 8: Technology in the Workplace
Chapter 9: Business and Professional Writing
Chapter 10: Leadership and Conflict Management
Part V: Presenting in the Workplace
Chapter 11: Informing and Persuading
Chapter 12: Speech Design
Chapter 13: Delivering a Speech With Professional Excellence
Part VI: Surviving in the Workplace
Chapter 14: Work–Life Balance
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