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Product Details:

Language: English
ISBN-10: 1506308279
ISBN-13: 978-1506308272
ISBN-13: 9781506308272

Author: Fred E. Jandt

Table of Content:

Chapter 1: Conflict in Our Lives
Chapter 2: Power and Conflict Styles
Chapter 3: Deconstructing Conflicts
Chapter 4: Culture and Conflict
Chapter 5: Negotiating Skills and Resolving Conflicts With Others
Chapter 6: Dealing With Anger, Aggression, and Bullying
Chapter 7: Mediation Skills
Chapter 8: Online Dispute Resolution
Chapter 9: Apologies, Forgiveness, and Reconciliation
Chapter 10: Conflict in Organizations and Families

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