Test Bank for BCOM 8th Edition by Lehman and DuFrene ISBN 1337144770 9781337144773

This is completed downloadable of BCOM 8th Edition by Carol M. Lehman and Debbie D. DuFrene Test Bank

Instant download BCOM 8th Edition by Carol M. Lehman and Debbie D. DuFrene Test Bank pdf docx epub after payment.

Product Details:

Language: English

ISBN-10: 1337144770

ISBN-13: 978-1337144773

ISBN-13: 9781337144773

Author: Carol M. Lehman and Debbie D. DuFrene

Table of Content:

Brief Contents

Contents

Part 1: Communication Foundations

Ch 1: Establishing a Framework for Business Communication

1-1: Value of Communication

1-2: The Communication Process

1-3: Communicating within Organizations

1-4: Contextual Forces Influencing Business Communication

Study Tools 1

Ch 2: Focusing on Interpersonal and Group Communication

2-1: Behavioral Theories That Impact Communication

2-2: Nonverbal Communication

2-3: Listening as a Communication Skill

2-4: Group Communication

2-5: Meeting Management

Study Tools 2

Part 2: Communication Analysis

Ch 3: Planning and Decision Making

3-1: Step 1: Consider the Applicable Contextual Forces

3-2: Step 2: Determine the Purpose, and Select an Appropriate Channel and Medium

3-3: Step 3: Envision the Audience

3-4: Step 4: Adapt the Message to the Audience’s Needs and Concerns

3-5: Step 5: Organize the Message

Study Tools 3

Ch 4: Preparing Written Messages

4-1: Effective Sentences and Coherent Paragraphs

4-2: Revise to Grab Your Audience’s Attention

4-3: Improve Readability

4-4: Proofread and Revise

Study Tools 4

Part 3: Communication through Voice and Digital Messages

Ch 5: Communicating Electronically

5-1: Appropriate Use of Technology

5-2: Electronic Mail Communication

5-3: Web Page Communication and Social Media

5-4: Voice and Wireless Communication

5-5: Technology and the Future

Study Tools 5

Ch 6: Delivering Good- and Neutral-News Messages

6-1: Deductive Organizational Pattern

6-2: Good-News Messages

6-3: Routine Claims

6-4: Routine Requests

6-5: Routine Messages about Orders and Credit

6-6: Procedural Messages

Study Tools 6

Ch 7: Delivering Bad-News Messages

7-1: Choosing an Appropriate Channel and Organizational Pattern

7-2: Developing a Bad-News Message

7-3: Refusing a Request

7-4: Denying a Claim

7-5: Denying Credit

7-6: Delivering Constructive Criticism

7-7: Communicating Negative Organizational News

Study Tools 7

Ch 8: Delivering Persuasive Messages

8-1: Persuasion Strategies

8-2: Sales Messages

8-3: Persuasive Requests

Study Tools 8

Part 4: Communication through Reports and Business Presentations

Ch 9: Understanding the Report Process and Research Methods

9-1: Characteristics of Reports

9-2: Basis for Reports: The Problem-Solving Process

9-3: Selecting a Method of Gathering Information

9-4: Collecting and Organizing the Data

9-5: Arriving at an Answer

Study Tools 9

Ch 10: Managing Data and Using Graphics

10-1: Communicating Quantitative Information

10-2: Using Graphics

10-3: Types of Graphic Aids

10-4: Including Graphics in Text

Study Tools 10

Ch 11: Organizing and Preparing Reports and Proposals

11-1: Parts of a Formal Report

11-2: Organization of Formal Reports

11-3: Choosing a Writing Style for Formal Reports

11-4: Short Reports

11-5: Proposals

Study Tools 11

Ch 12: Designing and Delivering Business Presentations

12-1: Planning an Effective Business Presentation

12-2: Organizing the Content

12-3: Designing Compelling Presentation Visuals

12-4: Refining Your Delivery

12-5: Adapting to Alternate Delivery Situations

Study Tools 12

Part 5: Communication for Employment

Ch 13: Preparing Resumes and Application Messages

13-1: Preparing for the Job Search

13-2: Planning a Targeted Resume

13-3: Preparing Resumes for Print and Electronic Delivery

13-4: Supplementing a Resume

13-5: Composing Application Messages

Study Tools 13

Ch 14: Interviewing for a Job and Preparing Employment Messages

14-1: Understanding Types of Employment Interviews

14-2: Preparing for an Interview

14-3: Conducting a Successful Interview

14-4: Preparing Other Employment Messages

Study Tools 14

Grammar and Usage Appendix

References

Index

Relate Product:

Solution Manual for BCOM 8th Edition by Lehman and DuFrene ISBN 1337144770 9781337144773

People Also Search:

BCOM 8th test bank download free

Lehman test bank pdf free

Free BCOM 8th test bank docx

Download BCOM 8th Lehman free

1337144770 test bank free pdf