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Lussier’s Human Relations in Organizations:  Applications and Skill Building, 10^th Edition, offers a workbook-style approach that is perfect for incorporating activities and exercises into the classroom. This approach helps students master critical concepts as well as develop skills that they can use in their professional lives.

Language: : English
ISBN-10 : 0077720563
ISBN-13 : 978-0077720568
ISBN-13 : 9780077720568

Author: Robert Lussier

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Table of Content:

PART ONE

INTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU

1 Understanding Behavior, Human Relations, and Performance

2 Personality, Stress, Learning, and Perception

3 Attitudes, Self-Concept, Values, and Ethics

4 Time and Career Management

PART TWO

INTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS

5 Communications, Emotions, and Criticism

6 Dealing with Conflict

PART THREE

LEADERSHIP SKILLS: INFLUENCING OTHERS

7 Leading and Trust

8 Motivating Performance

9 Ethical Power, Politics, and Etiquette

10 Networking and Negotiating

PART FOUR

LEADERSHIP SKILLS: TEAM AND ORGANIZATIONAL BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE

11 Team Dynamics, Creativity and Problem Solving, and Decision Making

12 Organizational Change and Culture

13 Valuing Diversity Globally

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