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Language: English
ISBN-13: 978-1483383064
ISBN-10: 9781483383064

Author: Joel D. Wisner

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Table of Content:

PART I – DEVELOPING OPERATIONS STRATEGIES
Chapter 1: Operations Management, Processes and Supply Chain Management
Chapter 2: Corporate Strategy, Performance, and Sustainability
Chapter 3: Product Design and Development
Chapter 4: Process Design and Capacity Management
Chapter 5: Customer Relationships and Customer Service
PART II – MANUFACTURING AND SERVICE FLOWS
Chapter 6: Demand Management, Forecasting and Aggregate Planning
Chapter 7: Independent Demand Inventory Management Systems
Chapter 8: Material Flow Analysis and Facility Layouts
Chapter 9: Lean Systems
Chapter 10: Managing Customer and Work Flows
Chapter 11: Managing Information Flows – MRP and ERP
Chapter 12: Managing Projects
Chapter 13: Six Sigma Quality Management
PART III – MANAGING SUPPLY CHAINS
Chapter 14: Global Supply Management
Chapter 15: Location, Logistics, and Product Returns
Chapter 16. Integrating Processes along the Supply Chain

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