Solution Manual for BCOM 8th Edition by Lehman and DuFrene ISBN 1337144770 9781337144773

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Product Details:

Language: English

ISBN-10: 1337144770

ISBN-13: 978-1337144773

ISBN-13: 9781337144773

Author: Carol M. Lehman and Debbie D. DuFrene

Table of Content:

Brief Contents

Contents

Part 1: Communication Foundations

Ch 1: Establishing a Framework for Business Communication

1-1: Value of Communication

1-2: The Communication Process

1-3: Communicating within Organizations

1-4: Contextual Forces Influencing Business Communication

Study Tools 1

Ch 2: Focusing on Interpersonal and Group Communication

2-1: Behavioral Theories That Impact Communication

2-2: Nonverbal Communication

2-3: Listening as a Communication Skill

2-4: Group Communication

2-5: Meeting Management

Study Tools 2

Part 2: Communication Analysis

Ch 3: Planning and Decision Making

3-1: Step 1: Consider the Applicable Contextual Forces

3-2: Step 2: Determine the Purpose, and Select an Appropriate Channel and Medium

3-3: Step 3: Envision the Audience

3-4: Step 4: Adapt the Message to the Audience’s Needs and Concerns

3-5: Step 5: Organize the Message

Study Tools 3

Ch 4: Preparing Written Messages

4-1: Effective Sentences and Coherent Paragraphs

4-2: Revise to Grab Your Audience’s Attention

4-3: Improve Readability

4-4: Proofread and Revise

Study Tools 4

Part 3: Communication through Voice and Digital Messages

Ch 5: Communicating Electronically

5-1: Appropriate Use of Technology

5-2: Electronic Mail Communication

5-3: Web Page Communication and Social Media

5-4: Voice and Wireless Communication

5-5: Technology and the Future

Study Tools 5

Ch 6: Delivering Good- and Neutral-News Messages

6-1: Deductive Organizational Pattern

6-2: Good-News Messages

6-3: Routine Claims

6-4: Routine Requests

6-5: Routine Messages about Orders and Credit

6-6: Procedural Messages

Study Tools 6

Ch 7: Delivering Bad-News Messages

7-1: Choosing an Appropriate Channel and Organizational Pattern

7-2: Developing a Bad-News Message

7-3: Refusing a Request

7-4: Denying a Claim

7-5: Denying Credit

7-6: Delivering Constructive Criticism

7-7: Communicating Negative Organizational News

Study Tools 7

Ch 8: Delivering Persuasive Messages

8-1: Persuasion Strategies

8-2: Sales Messages

8-3: Persuasive Requests

Study Tools 8

Part 4: Communication through Reports and Business Presentations

Ch 9: Understanding the Report Process and Research Methods

9-1: Characteristics of Reports

9-2: Basis for Reports: The Problem-Solving Process

9-3: Selecting a Method of Gathering Information

9-4: Collecting and Organizing the Data

9-5: Arriving at an Answer

Study Tools 9

Ch 10: Managing Data and Using Graphics

10-1: Communicating Quantitative Information

10-2: Using Graphics

10-3: Types of Graphic Aids

10-4: Including Graphics in Text

Study Tools 10

Ch 11: Organizing and Preparing Reports and Proposals

11-1: Parts of a Formal Report

11-2: Organization of Formal Reports

11-3: Choosing a Writing Style for Formal Reports

11-4: Short Reports

11-5: Proposals

Study Tools 11

Ch 12: Designing and Delivering Business Presentations

12-1: Planning an Effective Business Presentation

12-2: Organizing the Content

12-3: Designing Compelling Presentation Visuals

12-4: Refining Your Delivery

12-5: Adapting to Alternate Delivery Situations

Study Tools 12

Part 5: Communication for Employment

Ch 13: Preparing Resumes and Application Messages

13-1: Preparing for the Job Search

13-2: Planning a Targeted Resume

13-3: Preparing Resumes for Print and Electronic Delivery

13-4: Supplementing a Resume

13-5: Composing Application Messages

Study Tools 13

Ch 14: Interviewing for a Job and Preparing Employment Messages

14-1: Understanding Types of Employment Interviews

14-2: Preparing for an Interview

14-3: Conducting a Successful Interview

14-4: Preparing Other Employment Messages

Study Tools 14

Grammar and Usage Appendix

References

Index

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