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Product Details:
Quality, 6/e provides the tools and techniques needed to help organizations improve in the areas of quality, productivity, and safety. Using a wide-range of industry examples, insightful case studies, clear explanations of popular quality assurance tools and techniques, numerous illustrations, and subject matter relevant to the challenges faced by today’s organizations, it takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control.
Language: : English
ISBN-10: 9780134413273
ISBN-13: 978-0134413273
ISBN-13: 9780134413273
Author: Donna Summers
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Table of Content:
1. Quality Basics
2. Quality Advocates
3. Quality Systems: ISO 9000, Supplier Certification Requirements, the Malcolm Baldrige National Quality Award, Six Sigma
4. Quality Improvement: Problem Solving
5. Statistics
6. Variable Control Charts
7. Process Capability
8. Other Variable Control Charts
9. Probability
10. Quality Control Charts for Attributes
11. Reliability
12. Advanced Topics in Quality
13. Quality Costs
14. Product Liability
15. Benchmarking and Auditing
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