Test Bank for Administrative Professional Procedures and Skills Canadian 3rd Edition Fulton Calkins Blaney 0176532064 9780176532062

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The third Canadian edition of Fulton-Calkins/Blaney’s The Administrative Professional is designed to support students as they develop the knowledge and skills necessary to be competitive and successful in today’s office environments. Informed by industry standards, this resource helps students develop a broad range of key skills from areas including human relations, communication, and critical-thinking, all outlined in Employability Skills 2000+. The learning outcomes, @Work boxed features, and end-of-chapter activities are explicitly tied to these essential employability skills, so instructors can certify that their students have met national standards. MindTap is now available for Fulton-Calkins/Blaney

Language: English
ISBN-10: 0176532064
ISBN-13: 978-0176532062
ISBN-13: 9780176532062

Author: Patsy Fulton-Calkins, Diane Blaney

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Solution Manual for Administrative Professional Procedures and Skills Canadian 3rd Edition Calkins Blaney 0176532064 9780176532062

Table of Content:

PART 1 • THE WORKPLACE AND YOU
CHAPTER 1: Entering the Workforce and Becoming a Professional
CHAPTER 2: Managing and Organizing Yourself, Your Time, and Your Workspace
CHAPTER 3: Working Ethically
CHAPTER 4: Mastering Technology
PART 2 • COMMUNICATION—THE KEY TO YOUR SUCCESS
CHAPTER 5: Improving Communication Skills
CHAPTER 6: Creating and Preparing Business Documents
CHAPTER 7: Developing Effective Presentations
PART 3 • ADMINISTRATIVE SUPPORT—YOUR RESPONSIBILITIES
Professional Profile: Corina Osborne
CHAPTER 8: Using Telecommunicationsand Workplace Collaboration Tools
CHAPTER 9: Handling Mail and Using Reprographic Equipment
CHAPTER 10: Maintaining Financial Records
CHAPTER 11: Managing Physical and Electronic Records
CHAPTER 12: Developing Customer Focus
CHAPTER 13: Planning and Organizing Meetings and Other Events
CHAPTER14: Arranging Business Travel
PART 4 • PLANNING FOR YOUR FUTURE
CHAPTER 15: Seeking Employment
CHAPTER 16: Becoming a Virtual Assistant
CHAPTER 17: Leading with Confidence

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