Test Bank for Human Relations The Art and Science of Building Effective Relationships 2nd Edition McCann 0205909035 9780205909032

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A conceptual and skills-based overview of relationship building in today’s world
Human Relations: The Art and Science of Building Effective Relationships helps students learn how to communicate more effectively within all of their personal and professional relationships. Employing a three-tiered approach to human relations, author Vivian McCann helps students to understand the psychological concepts that underlie relationships, to build the skills needed to communicate effectively, and to consider the influence of cultural norms and backgrounds throughout the relationship-building process. Revised to reflect the latest data and research, the Second Edition also includes updated information about how new technologies have greatly impacted today’s relationships.

Language: : English
ISBN-10 : 0205909035
ISBN-13 : 978-0205909032
ISBN-13 : 9780205909032

Author: Vivian McCann

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Table of Content:

1. Foundations of Human Relations
2. The Self in Human Relations
3. How Personality Influences Human Relations
4. Emotions, Stress, and Human Relations
5. The Role of Perception in Human Relations
6. Social Influence in Our Relations with Others
7. Prejudice: Foundations, Causes, Effects, and Remedies
8. Listening
9. Verbal and Nonverbal Communication
10. Conflict and Conflict Resolution
11. Key Concepts in Intimate Relationships

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