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Smart managers understand that firms do not act alone to produce products and services. The new Managing Supply Chain and Operations shows students how and why supply chain and operations management is important to their future careers. This text takes a balanced approach and, while rigorous, is not solely focused on quantitative material. The authors employ a four-part integrative model throughout the text that ties together the key functions of supply chain, operations, and customer relationship management that focuses on improving, innovating, and integrating in these areas.
Language: English
ISBN-10: 0132832402
ISBN-13: 978-0132832403
ISBN-13: 9780132832403
Author: S. Thomas Foster, Scott Sampson, Cynthia Wallin and Scott Webb
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Table of Content:
Part 1: Integrating Supply Chain and Operations Management
Chapter 1: Introduction to Supply Chain and Operations Management
Chapter 2: Supply Chain and Operations Strategy
Part 2: Innovating Supply Chain and Operations
Chapter 3: Product and Process Design and Mapping
Chapter 4: Service Design
Chapter 5: Customer Relationship Management
Part 3: Impacting Supply Chain and Operations Performance
Chapter 6: Strategic Sourcing
Chapter 7: Supply Management
Chapter 8: Demand Management and Forecasting
Chapter 9: Inventory Management Fundamentals and Independent Demand
Chapter 10: Sales and Operations Planning and Enterprise Resource Planning
Chapter 11: Logistics
Part 4: Improving Supply Chain and Operations Management Performance
Chapter 12: Project Management
Chapter 13: Supply Chain Quality Management
Chapter 14: Statistical Process Control
Chapter 15: Lean and Six Sigma Management and Leading Change
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